We're real people

We'd love to hear
from your family.

Questions, ideas, feedback, or just a story about your first morning with Basecamp — we read every message.

Send us a message

We typically respond within 24 hours on weekdays.

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Email support

For account help, technical questions, or feedback:

hello@familybasecamp.com
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Response time

We're a small family-run team. We respond within 24 hours Monday–Friday. Weekends are for family (as it should be).

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Before you write

You might find the answer faster in our setup guide or FAQ.

Setup Guide →
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Press & partnerships

Media inquiries, affiliate partnerships, or collaboration ideas — we'd love to hear from you.